Account deletion

Delete in the app

Open your photo menu → Settings → Delete account. Read the consequences, type DELETE, then choose Delete my account forever. Opening this page or the confirmation screen does not delete anything.

After the server accepts deletion, access and sessions are revoked immediately. Erasure runs in a background job; failures are retried a bounded number of times and then escalated to an operator. Immediate loss of access is not a promise that every stored copy has already been erased. Apple authorization revocation is attempted when available.

Request deletion without the app

Email admin@joincococircles.com with the subject Account deletion request. You do not need to reinstall the app. Include the email used for your account; if you used Apple's private relay, use that account email if known. We need to verify account ownership before acting. Do not send passwords, sign-in codes, child photos or identity documents by email.

The email button opens your mail app; you must send the request yourself. If you cannot use a mail app, copy the address and subject into your email service. A draft email is not a submitted request. We may need to verify ownership and will respond under the rules applicable to your request; we do not promise a fixed response time.

What is removed or kept

Your account/profile, personal media, private events, errands, notification records, Assist history/preferences and your messages are scheduled for removal. Messages you sent appear as removed. Events you host in a Circle are cancelled; their public page and associated event conversation become unavailable.

Shared Home calendar entries may stay with remaining adults, without your authorship. If other adults remain, the Home and child profiles may remain for them; your access and guardianship are removed. If you are the last guardian, the earliest-joined remaining adult—including a helper—is automatically promoted to guardian. Child profiles left without a guardian are assigned to a remaining guardian; this can give that adult authority over child records and photo-sharing controls. Review the remaining adults before deleting your account. If you are the only adult, the Home and its child profiles are deleted. A Circle may continue for other members; a Circle with no remaining members closes.

Other people may have downloaded or copied content outside the service. Backups, security records, reports and provider-held copies can remain after account removal when needed for recovery, safety or legal duties. Account deletion does not promise immediate erasure from every system. Contact us about the status of a specific deletion request.

When a Circle closes, exact evidence already captured for open reports can remain for an eligible reviewer while ordinary account and Circle deletion continues. This keeps no full thread or unrelated media. Retained orphan media becomes eligible for cleanup 90 days after its original quarantine; transferred text-only captured evidence expires 90 days after original filing, including when no reviewer is available. Earlier eligible expiry or closure still applies; transfer restarts no clock. Automatic expiry is not a human verdict. Report metadata and backups have separate handling; this does not promise immediate erasure from every system.

Deleting your account does not cancel a Plus subscription bought through the Apple App Store or Google Play; it keeps renewing until you cancel it in that store's subscription settings or the store stops it. The Home it covers keeps Plus until the period already paid for ends. The subscription record is deleted once the subscription has ended in the store.