Support

Get in touch

Contact admin@joincococircles.com for help, ideas or privacy questions. In the app, open your photo menu → Contact Us, or Help → Send a note. In-app sending can be unavailable; the email address is also a contact option.

Describe the screen, what you expected, what happened, app/build version and phone/OS if known. Do not send sign-in codes, passwords, children's photos, medical records or other families' chat content. The in-app form is text-only; attachments are not included.

Opening your mail app does not send a message. Choose Send yourself. If no mail app is configured, copy the address into your email service. A successful app support result means the service accepted the note, not that it reached an inbox or has been read. We do not promise a fixed response time.

Safety and account requests

For objectionable in-app content, use Report on the relevant message/content/person; use Block where appropriate. Support does not replace the authorized in-app report workflow. For immediate danger, contact local emergency services.

For account deletion without the app, use Account deletion on this resource directory or email with subject Account deletion request. The operator must verify ownership; never send a password or sign-in code to support.